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Delivery and Returns

Delivery

We aim to process all orders within 48hours (not including weekends and bank holidays). If there is likely to be any delay in sending your order we will get in touch to let you know. You will be sent an email to confirm your order being placed, and another to let you know once it has been posted. Orders placed after 3pm (GMT) will not be posted until the following day. We do not post on Saturdays.

Delivery Charges


UK - standard delivery within in the UK is free and orders will usually arrive within three working days.


UK Express Delivery – next working day delivery, tracked with signature on delivery is £8


EU - within the EU orders will usually arrive within 7 working days, the charges are as follows: for orders up to £10, the postage charge is £1.50, for orders up to £15, the postage charge is £3, for orders up to £20 the postage charge is £6 and for orders over £20 the delivery charge is £12 (deliveries over this value will be sent tracked and signed for).


Worldwide -  for any country outside the EU orders will usually arrive within 14 working days and the charges are as follows- for orders up to £10, the postage charge is £2, for orders up to £15, the postage charge is £5, for orders up to £20 the postage charge is £8 and for orders over £20 the delivery charge is £15 (deliveries over this value will be sent tracked and signed for).


These charges are per order, not per item.

International customers, please note that any customs charges are your responsibility and must be paid before your parcel will be delivered. We have no control over this.

 

Returns

We hope you will be very pleased with your order but if you need to make a return don't worry, we have a no quibble, hassle free returns policy.

To return an item please notify us that you will be returning the order within 7 days of receiving it. All we ask is that you return the item in the condition in which you received it, within 14 days, for a full refund. You need to include a note of your order details in the parcel. As soon as your parcel arrives at our premises we will process your refund promptly, usually within 3 working days. We are unable to cover return postage costs and it is your responsibility to ensure that the item arrives safely back with us. Remember to obtain a proof of postage certificate from the Post Office. Earrings cannot be returned for hygiene reasons, though if they are faulty they will of course be exchanged or refunded.

We reserve the right not to refund you if you return items to us outside the terms of our returns policy.

Returns Address:

Minimum Mouse

Unit 10, Stirchley Trading Estate

Hazelwell Road

Birmingham

B30 2PF