Payment Methods

We accept the following payment methods -
Credit and debit cards via Shopify checkout
Paypal
Klarna
Clearpay
Please see below for FAQs, if you cannot find the answer to your question please contact us here.

Klarna Frequently Asked Questions

Who is Klarna?

Klarna is a Swedish payment service provider that takes end-to-end responsibility for your payment. Klarna is the provider of smooth payments to more than 200,000 online stores. Over 90 million consumers worldwide have trusted Klarna to securely handle their payments.

When shopping with us you can now pay the way you want with Klarna. It's up to you whether you prefer to pay right away, pay later or pay over time.

Please remember to spend responsibly - splitting payments can encourage further spending and cause debt. 

How does it work?

1. Shop as usual on our website

2. Checkout with Klarna and choose the payment option that suits you. You have the choice of paying later in 3 monthly installments, or paying later in 30 days.

4. There will also be a soft credit check on application to determine if you are eligible for this payment method. These do not impact your credit file, at application or if a payment is missed or late.

5. Klarna will send you an email confirmation and reminders when it's time to pay and you can your orders and payments in the Klarna app.

 

Pay Later in 30 Days Frequently Asked Questions

How does Pay later in 30 days work?

Pay later in 30 days is a form of credit which allows you to delay payment of your purchase by 30 days. Once your order is confirmed, you'll receive an email with payment instructions within two days from Klarna. You'll then have 30 days to try on your order and only pay when you’re happy. Complete the payment online, at your convenience, with no extra cost. You can pay via credit or debit card in Klarna.app or by logging into www.klarna.com/uk .

Am I eligible for Pay later in 30 days?

To use Pay later in 30 days you must be at least 18. Whilst this option is widely promoted, Pay later in 30 days is subject to your financial circumstances. When choosing Pay later in 30 days, our assessment will not affect your credit rating.

How can I increase my chances of being accepted for Pay later in 30 days?

Klarna is unique and offers Pay later in 30 days based on a number of factors such as the order value, previous order history and item availability. If you are 18 or over, you can improve your chances of being offered Pay later in 30 days by ensuring you provide your full name, accurate address details and arrange shipping to your registered billing address. All orders are assessed individually. Just because you have been accepted for Pay later in 30 days before does not mean it will be offered for every order. In turn, if your application for Pay later in 30 days is denied, it does not mean it will be denied for future orders.

Will a credit search take place against me?

Klarna may run so-called unrecorded enquiries (or soft credit searches) that do not affect credit scoring and are only visible to you and Klarna, but not visible to other lenders. Neither Klarna nor Minimum Mouse run credit searches against you that could impact your credit rating.

Why have I not been offered Pay later in 30 days?

Although Pay later in 30 days is widely promoted it is not always universally available. The Pay later in 30 days method is automatically generated by algorithms that are dependent upon a number of factors including amount of order, the online store, previous order history and item availability. Alternatively, you are able to complete your order by paying by credit or debit card at the checkout.

 

Pay later in 3 interest-free installments Frequently Asked Questions

How does Pay later in 3 interest-free installments work?

Pay later in 3 interest-free installments is a form of credit which allows you to spread the cost of your purchase over 3 equal payments. The payment for each installment will automatically be collected from the debit or credit card you entered at checkout. Your first installment will be collected when your order is confirmed by Minimum Mouse and installments 2 and 3 are scheduled 30 and 60 days later, respectively. You can always monitor your payments’ schedule in the Klarna app.

Am I eligible for Pay later in 3 interest-free installments?

To use Pay later in 3 interest-free installments you must be at least 18. Whilst this option is widely promoted, Pay later in 3 interest-free installments is subject to your financial circumstances. When choosing Pay later in 3 interest-free installments, our assessment will not affect your credit rating.

How can I increase my chances of being accepted for Pay later in 3 interest-free installments?

Klarna is unique and offers Pay later in 3 interest-free installments based on a number of factors such as the order value, previous order history and item availability. If you are 18 or over, you can improve your chances of being offered Pay later in 3 interest-free installments by ensuring you provide your full name, accurate address details and arrange shipping to your registered billing address. All orders are assessed individually. Just because you have been accepted for Pay later in 3 interest-free installments before does not mean it will be offered for every order. In turn, if your application for Pay later in 3 interest-free installments is denied, it does not mean it will be denied for future orders.

What do I need to provide when I make a purchase?

If you want to make a purchase with Klarna using Pay later in 3 interest-free installments, you'll need to provide your mobile phone number, email address, current billing address and a debit or card card. The mobile number is required in case we need to reach you. All communications will be sent to your email address. It's very important that you give us the correct details, as otherwise you will not receive your payment schedule and any updated order information.

Will a credit search take place?

Klarna may run so-called unrecorded enquiries (or soft credit searches) that do not affect credit scoring and are only visible to you and Klarna, but not visible to other lenders. Neither Klarna nor Minimum Mouse run credit searches against you that could impact your credit rating.

Why have I not been offered Pay later in 3 interest-free instalments?

Although Pay later in 3 interest-free installments is widely promoted it is not always universally available. The Pay later in 3 interest-free installments payment option is automatically generated by algorithms that are dependent upon a number of factors including address details, cardholder details, amount of order, the online store, previous order history and item availability.

 

General Klarna Frequently Asked Questions

What are my payment options with Klarna?

You can pay with debit or credit card immediately in the checkout or take advantage of our Pay later in 30 days payment option, where you can pay for the goods once you have received them via credit card or debit card. You can always monitor your outstanding payments in the Klarna app.

What happens if I cancel or return my order?

As soon as Minimum Mouse have accepted your cancellation/return, then Klarna will cancel the statement or refund your payment. The return will be reflected in the Klarna app immediately.

What happens if I don’t pay for my order?

Payment is due 30 days after the item is shipped. To help you pay on time, we'll alert you two days before payment is due – you'll receive a push notification from the Klarna app or email reminders to pay – and, if very late, we’ll also send you a text or letter, too. You will not be charged fees or interest for late and/or missed repayment(s). Your credit score will not be impacted by using Klarna’s ‘Pay later in 30 days’ product even if you have failed to pay on time. If you fail to pay on time, you will be in default, and may be unable to use Klarna’s services in the future. If you do not pay for your purchase, Klarna may engage with an external debt collection agency to collect on our behalf. Debt collection agencies are used as a last resort.

I have been asked to go to the Klarna site. Is this correct?

If you have chosen to Pay later in 30 days, Klarna will send you an email with further details on how to pay. Your email will contain a link to Klarna where you can settle your payment with your credit or debit card. You are always able to view payments instructions in the Klarna app.

What do I need to provide when I make a purchase?

If you want to make a purchase with Klarna you need to provide your name, address and email address. For some orders you may need to provide your mobile number or date of birth, too. All information will be sent to your email address, including payment reminders and links to your online statements. It's very important that you give us the correct details, as otherwise you will not receive the payment information.

Is my payment information safe?

Payment information is processed securely by Klarna. No card details are transferred to or held by Minimum Mouse. All transactions take place via connections secured with the latest industry standard security protocols.

Can I pay before the due date?

You can pay for your order at any point after you receive the email from Klarna with the details of your payment on. Just follow the instructions on this email or in the Klarna app to pay for your order. Have you received my payment? If you pay by card, Minimum Mouse will confirm your order right away. If paying by Pay later in 30 days, Klarna will send you a payment confirmation to the email address that you have used for your order. If you have made a payment but not received the payment confirmation, you can always check the status of your order and payments by logging in to the Klarna app or www.klarna.com/uk.

What happens to my statement, when I've returned the goods?

Once Minimum Mouse has received the return (partial or full) and you have received their confirmation of this, an updated statement will be sent to you by Klarna if you've made a partial return. With a full return, your statement will be closed. You are always able to monitor the status of your order in the Klarna app. I've received a statement, but I've not yet received my goods. You have 30 days to pay, so you don’t need to pay right away. If your due date is near and there is no sign of your goods, please contact Minimum Mouse to check on delivery. You can also contact Klarna’s Customer Service so that we can postpone the due date on your payment or put the order on hold in the Klarna app while you wait for the goods to arrive.

I have cancelled my order. How long will it take until I receive my refund?

As soon as the store has registered your cancellation or your return, the refund will be processed within 5 business days. I have asked for a refund.

How will I be refunded?

If you have paid for your order with a card, the refund will be made back to the same card. If you have not paid the statement yet, then the refund will reduce the statement or cancel it completely. I haven’t received an email with my statement/payment information. You can log in the Klarna app or at www.klarna.com/uk, where you will find all of your orders and payment schedule information.

I still have questions regarding payment, how can I get in touch?

Visit Klarna app Klarna’s Customer Service page for a full list of FAQs, live chat and telephone options.

 

Clearpay Frequently Asked Questions

1. What is Clearpay?

 

OMNI: Clearpay is a payment service that lends customers a fixed amount of credit to make purchases instantly and then pay for them in 4 automatic instalments, made every 2 weeks, without any interest (late fees apply). Please use Clearpay responsibly.

 

The service is provided by Clearpay Finance Ltd. Clearpay Plans are not regulated by the Financial Conduct Authority.

 

INSTORE: Clearpay is a payment service that lends customers a fixed amount of credit to make purchases instantly and then pay for them in 4 automatic instalments, made every 2 weeks, without any interest (late fees apply). Please use Clearpay responsibly.

 

The service is provided by Clearpay Finance Ltd. Clearpay Plans are not regulated by the Financial Conduct Authority.

 

ONLINE: Clearpay is a payment service that lends customers a fixed amount of credit to make purchases instantly and then pay for them in 4 automatic instalments, made every 2 weeks, without any interest (late fees apply). Please use Clearpay responsibly.

 

The service is provided by Clearpay Finance Ltd. Clearpay Plans are not regulated by the Financial Conduct Authority.

 

 

2. How do I use Clearpay?

 

OMNI: Clearpay can be used online and instore. To transact online, just shop on Merchant Site a​nd check out as normal. At checkout, choose the Clearpay payment method. You will be directed to the Clearpay website to register and provide payment details (Visa, Mastercard or Amex).

 

If you’ve used Clearpay before, just log in to your Clearpay account. Then complete your order!

To use Clearpay instore, simply download the Clearpay mobile app, set up the Clearpay Card, and use the Clearpay Card with Apple Pay or Google Pay to make a contactless payment at check out. You will repay us the amount in 4 instalments.

 

INSTORE: Clearpay can be used instore. To use Clearpay instore, simply download the Clearpay mobile app, set up the Clearpay Card, and use the Clearpay Card with Apple Pay or Google Pay to make a contactless payment at check out! You will repay us the amount in 4 instalments.

 

ONLINE: Just shop on Merchant Site and check out as normal. At checkout, choose the Clearpay payment method. You will be directed to the Clearpay website to register and provide payment details (Visa, Mastercard or Amex).

 

If you've used Clearpay before, just log in to your Clearpay account.

 

Then complete your order!

 

 

3. Where can I use Clearpay?

 

OMNI: Take a look at the ​Clearpay Shop Directory​ to check out our amazing partners where you can use Clearpay.

 

INSTORE: Take a look at the ​Clearpay Shop Directory​ to check out our amazing partners where you can use Clearpay.

 

ONLINE: Take a look at the ​Clearpay Shop Directory​ to check out our amazing partners where you can use Clearpay.

 

 

4. Who can use Clearpay?

 

OMNI: Clearpay is only available to permanent UK residents aged 18+ (excluding Channel Islands) with a UK billing address.

 

Customers with international billing addresses will not be able to use Clearpay or create a Clearpay account.

 

Other eligibility criteria apply. See Clearpay Terms of Service for further details.

 

INSTORE: Clearpay is only available to permanent UK residents aged 18+ (excluding Channel Islands) with a UK billing address.

 

Customers with international billing addresses will not be able to use Clearpay or create a Clearpay account.

 

Other eligibility criteria apply. See Clearpay Terms of Service for further details.

 

ONLINE: Clearpay is only available to permanent UK residents aged 18+ (excluding Channel Islands) with a UK billing address.

 

Customers with international billing addresses will not be able to use Clearpay or create a Clearpay account.

 

Other eligibility criteria apply. See Clearpay Terms of Service for further details.

 

5. How does the Clearpay payment schedule work?

 

OMNI: Clearpay will split the total value of your order into 4 instalments payable every fortnight. When transacting online the exact amounts and dates will be displayed for you to agree to before you confirm your purchase. For instore purchases you will receive your payment summary once you have successfully transacted.

 

If you would like to make additional unscheduled payments before they are due, you may log into your Clearpay account to make your payments early. Clearpay will then adjust the amount owed accordingly.

 

You can log in to your Clearpay account anytime to view your payment schedule or make a payment before the next due date.

 

INSTORE: Clearpay will split the total value of your order into 4 instalments payable every fortnight. You will receive your payment summary once you have successfully transacted.

 

If you would like to make additional unscheduled payments before they are due, you may log into your Clearpay account to make your payments early. Clearpay will then adjust the amount owed accordingly.

 

You can log in to your Clearpay account anytime to view your payment schedule or make a payment before the next due date.

 

ONLINE: Clearpay will split the total value of your order into 4 instalments payable every fortnight. The exact amounts and dates will be displayed for you to agree to before you confirm your purchase.

 

If you would like to make additional unscheduled payments before they are due, you may log into your Clearpay account to make your payments early. Clearpay will then adjust the amount owed accordingly.

 

You can log in to your Clearpay account anytime to view your payment schedule or make a payment before the next due date.

 

6. What if I can't pay a Clearpay instalment?

 

OMNI: If you cannot make a payment, please contact Clearpay here.

 

As soon as you miss a payment, Clearpay will immediately stop you from making any further purchases with Clearpay.

 

Clearpay will give you until 11pm on the following day to make your repayment and then you will incur a late fee if you are still not able to make the payment by then. This will be an initial £6 and a further fee of £6 if the missed payment is not made within 7 days. If your order is less than £24, the total late fee will be £6. If your order is £24 or over, total late fees will not exceed 25% of the total order or £24, whichever is less.

 

Clearpay debt may be passed to a debt collection agency and this may affect your ability to use Clearpay in future. We encourage you to use Clearpay responsibly. Please see Clearpay Terms of Service for further details.

 

INSTORE: If you cannot make a payment, please contact Clearpay here.

 

As soon as you miss a payment, Clearpay will immediately stop you from making any further purchases with Clearpay.

 

Clearpay will give you until 11pm on the following day to make your repayment and then you will incur a late fee if you are still not able to make the payment by then. This will be an initial £6 and a further fee of £6 if the missed payment is not made within 7 days. If your order is less than £24, the total late fee will be £6. If your order is £24 or over, total late fees will not exceed 25% of the total order or £24, whichever is less.

 

Clearpay debt may be passed to a debt collection agency and this may affect your ability to use Clearpay in future. We encourage you to use Clearpay responsibly. Please see Clearpay Terms of Service for further details.

 

ONLINE: If you cannot make a payment, please contact Clearpay here.

 

As soon as you miss a payment, Clearpay will immediately stop you from making any further purchases with Clearpay.

 

Clearpay will give you until 11pm on the following day to make your repayment and then you will incur a late fee if you are still not able to make the payment by then. This will be an initial £6 and a further fee of £6 if the missed payment is not made within 7 days. If your order is less than £24, the total late fee will be £6. If your order is £24 or over, total late fees will not exceed 25% of the total order or £24, whichever is less.

 

Clearpay debt may be passed to a debt collection agency and this may affect your ability to use Clearpay in future. We encourage you to use Clearpay responsibly. Please see Clearpay Terms of Service for further details.

 

7. When will my items be delivered if I use Clearpay?

 

OMNI: Clearpay orders are delivered within our standard delivery timeframes like any order from Merchant Site.

 

ONLINE: Clearpay orders are delivered within our standard delivery timeframes like any order from Merchant Site.

 

8. Is there a limit to how much I can spend on a single Clearpay transaction?

 

OMNI: Yes, your order value including shipping must be between Merchant Minimum Order and £1000 to use Clearpay. Your maximum order value may be lower depending on factors such as being a new customer or your payment history.

 

INSTORE: Yes, your order value including shipping must be between Merchant Minimum Order and £1000 to use Clearpay. Your maximum order value may be lower depending on factors such as being a new customer or your payment history.

 

ONLINE: Yes, your order value including shipping must be between Merchant Minimum Order and £1000 to use Clearpay. Your maximum order value may be lower depending on factors such as being a new customer or your payment history.

 

 

9. Can I use another form of payment with Clearpay?

 

OMNI: Yes, you may also use a gift card, cash, or a promotional code with Clearpay to pay for your purchase.

 

INSTORE: Yes, you may also use a gift card, cash, or a promotional code with Clearpay to pay for your purchase.

 

ONLINE: Yes, you may also use a gift card, cash, or a promotional code with Clearpay to pay for your purchase.

 

10. How do I return or exchange an item purchased with Clearpay?

 

OMNI: Clearpay purchases follow the retailer's standard return policy for both instore and online transactions. Check with the retailer’s return policy to make sure your purchase is eligible for return.

 

Please note, refunds for Clearpay purchases will be refunded from Merchant Site ​to Clearpay. We cannot provide an exchange or cash refund.

 

When the refund is processed, any upcoming payments you have to Clearpay will be cancelled and any payments you have already made will be refunded back to the card you paid with. Please note that until the merchant has confirmed the receipt of any return goods, you will be liable to continue to make your payments to Clearpay.

 

You can view the details by logging in to your Clearpay account. For more information on refunds, please visit Clearpay’s FAQ page.

 

INSTORE: Clearpay purchases follow the retailer's standard return policy for both instore transactions. Check with the retailer’s return policy to make sure your purchase is eligible for return.

 

Please note, refunds for Clearpay purchases will be refunded from Merchant Site ​to Clearpay. We cannot provide an exchange or cash refund.

 

When the refund is processed, any upcoming payments you have to Clearpay will be cancelled and any payments you have already made will be refunded back to the card you paid with. Please note that until the merchant has confirmed the receipt of any return goods, you will be liable to continue to make your payments to Clearpay.

 

You can view the details by logging in to your Clearpay account. For more information on refunds, please visit Clearpay’s FAQ page.

 

ONLINE: Items purchased with Clearpay follow our standard return process.

 

Please note, refunds for Clearpay purchases will be refunded from Merchant Site ​to Clearpay. We cannot provide an exchange or cash refund.

 

When the refund is processed, any upcoming payments you have to Clearpay will be cancelled and any payments you have already made will be refunded back to the card you paid with. Please note that until the merchant has confirmed the receipt of any return goods, you will be liable to continue to make your payments to Clearpay.

 

You can view the details by logging in to your Clearpay account.

 

11. Where can I find out more about Clearpay?

 

OMNI: Visit the Clearpay website h​ere ​for a comprehensive list of FAQs, Clearpay Terms of Service ​here, and Privacy Policy h​ere​.

 

INSTORE: Visit the Clearpay website h​ere ​for a comprehensive list of FAQs, Clearpay Terms of Service ​here, and Privacy Policy h​ere​.

 

ONLINE: Visit the Clearpay website h​ere ​for a comprehensive list of FAQs, Clearpay Terms of Service ​here, and Privacy Policy h​ere​.